Does it point to the ground, or to the stumps?
This is a starting point, not a diagnosis. The reason a proper assessment matters is precisely that these overlap.
| Points towards ground or footing movement | Points towards stumps or subfloor |
|---|---|
| Diagonal stair-step cracks in brickwork, usually running up from window and door corners | Floorboards that bounce or feel springy when walked on |
| Cracks that open in summer and close again after a wet winter | A localised dip or soft spot, often near a bathroom, laundry or kitchen |
| One corner or one side of the house dropping as a unit | A musty or damp smell coming from the subfloor |
| Gaps opening between the wall and the cornice, or the skirting and the floor | Doors sticking in one part of the house only |
| Cracked floor tiles running in a line across a slab home | Visible rot, splitting, ant damage or a leaning post when you look under the house |
| External paving, paths or a driveway cracking on the same side as the house | Movement confined to one room rather than a whole side of the building |
Symptom-by-symptom detail: sloping floors, cracks in walls, sticking doors and windows and bouncy floorboards.
What happens after you send it
- Same day. You get a call or a message back, not a “we’ll be in touch”.
- A conversation, not a pitch. A few follow-up questions based on what you’ve described, and a straight view on which of the four possible causes it’s likely to be.
- A site visit if it’s warranted. Floor levels measured across the whole house and a look underneath. That’s the only way anyone can price this honestly.
- A written scope and quote, with what’s included and what isn’t stated plainly.
If what you’ve described sounds like a drainage problem or a job that can reasonably wait a season, that’s what you’ll be told. It happens, and it’s a legitimate outcome.
Or just call
PHONE NUMBER : 03 4517 6915
ADDRESS: 27 Piper Park, Bendigo, VIC 3550
MONDAY – FRIDAY 9.30AM – 6PM
SATURDAY – 10AM – 5PM
Worth knowing before you call: nobody can price restumping over the phone. What a call can do is work out whether you need a site visit at all, and roughly which end of the cost range you’re likely at. The cost ranges are published here if you’d rather read first.
Before you send it
[[VERIFY with fulfilment partner before publishing. If yes: "Yes. There's no charge for the assessment and no obligation to proceed." If no, state the fee plainly. Do not publish "free" unless it is.]]
[[VERIFY — state real answering hours, accounting for the relocation. A narrower promise you always keep beats a broad one you miss.]]
Where a site visit is warranted, yes. Floor levels get measured across the whole house and the subfloor inspected where there is one — that's the only way anyone can price this honestly. Sometimes the answer is clear enough from the questions and photos that a visit isn't needed yet.
Say where it is when you enquire and you'll get a straight answer about whether the travel makes sense. Areas covered →
That's a normal answer and it's the first thing worth settling. There's a two-minute check here — subfloor vents, a step at the front door, and what's under the carpet.
No. Plenty of enquiries end with "monitor it over a season and see whether it's still moving", which costs nothing. Being told you don't need the work is a valid outcome.